
Troubleshooting
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Nothing is printed on the paper. Check if the tape of the toner cartridge is completely re-
moved. Be sure to remove the tape completely when replac-
ing the toner cartridge. See p.107 “Replacing the Toner
Cartridge”.
Note
❒ If the power switch is turned on with the tape still at-
tached to the toner cartridge, the printer might be dam-
aged.
Multiple pages are fed through
the printer at once.
Clean the friction pad if it is dirty. See p.110 “Cleaning the
Friction Pad”.
Remove all paper from the tray and fan it gently to get air be-
tween the sheets. After that, load it back into the tray.
The image is printed on the re-
verse side of the paper.
Set the paper the other way up.
Paper misfeeds occur frequent-
ly.
Check the paper size settings. The size set with the paper size
dial might be different from the actual paper size. Make the
correct dial setting.
See p.47 “Loading Paper and Other Media”.
Use the recommended paper. Avoid using curled, folded,
wrinkled, perforated or glossy paper. See p.44 “Paper not
supported by this printer”.
Clean the paper feed roller, friction pad and/or Registration
roller, if they are dirty. See p.111 “Cleaning the Paper Feed
Roller”.
Thin paper, if printed on both sides, may curl up at the cor-
ners and get wrinkled and clogged. Select [Curl Prevention]
[ON] from the [Maintenance] menu.
The control panel error message
stays on after removing the mis-
fed paper.
Open the front cover of the printer and then close it. See p.97
“Removing Misfed Paper”.
Output are not delivered to the
selected tray you require.
Check the paper size settings. The size selected with the pa-
per size dial might be different from the actual paper size.
Make the correct dial setting.
See p.47 “Loading Paper and Other Media”.
When using the Bypass Tray, set the paper size using the
control panel.
See p.47 “Loading Paper and Other Media”.
When you are using a Windows operating system, the print-
er driver settings override those set using the control panel.
Set the desired Output Tray using the printer driver. See the
driver's online Help file.
The printed image is different
from the image on the comput-
er.
When you use some functions, such as enlargement and re-
duction, the layout of the image might be different from that
shown in the computer display.
Status Possible Causes, Descriptions, and Solutions
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